Smoking
Smoking is allowed outside only and guests must properly dispose of cigarettes and cigars. Any evidence of smoking (smell, ashes, etc.) inside will result in a $300 fee. This fee will be assessed to your credit card.
Pets
Pets are not allowed at Pecan River Ranch. If pet(s) are found on property or evidence of a pet, then a $300 charge will automatically be charged to your credit card and there is no refund.
SECURITY DEPOSIT: Pecan River Ranch requires a $150.00 fully refundable deposit for all reservations. The security deposit is due at the time of booking and will be refunded in full 7-10 business days after departure, pending there are no damages or missing items. Please note that for every reservation, a $50.00 non-refundable booking fee will be charged along with the deposit as quoted above.
CHECK IN TIME: Check in time is 4:00 pm. In the event of unforeseen circumstances, we reserve the right to move guests to an equal or higher priced accommodation at no extra charge to the guest. In that event, the guest has the right to cancel the reservation at no charge.
CHECK OUT TIME: Check out time is 11:00 am. We will charge your credit card $100.00 beginning at 11:30am. Anything-past 1:30 pm you will be charged an additional full one-night rate of the unit in which you are staying. Remember, we have guests checking in after you. ***If your unit is a “turnover”, your credit card will be charged a full one-night rate at 11:30am.***
KEYS: All keys must be returned at checkout. Keys can be dropped through slot in front door if outside of office hours. If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag. After-hour lockout rates are $35.00 for the locksmith charge. These costs will be withheld from your security deposit. Refunds will not be given for keys or tags returned by mail.
DEPOSITS/CANCELLATIONS: Guest authorizes Pecan River Ranch (PRR) to withdraw a $50.00 non-refundable booking fee along with the security deposit from their credit card upon making reservation. Balance on room will be due in full 2 weeks prior to arrival. The refundable portion of the security deposit will be refunded within 7-10 business days after departure assuming no damages/violations occur. The $50 booking fee and a $40 cancellation fee totally $90 will be charged for any reservation cancelled anytime after booking. All cancellations must be received by midnight 14 days prior to arrival date to avoid forfeiture of cost for entire reservation. Reservations are not contingent upon the availability or conditions of the water recreational facilities including but not limited to the Comal and Guadalupe River, Schlitterbahn and/or weather conditions. **Any reservation made for one month or longer will need to provide a 60-day notice for cancellation at which the deposit will be forfeited. Guest is responsible for the first full month's rent if cancellation is less than 60 days.**
REFUNDS: PRR does not refund money for early departures for any reason. Rain checks will only be issued in an emergency evacuation. PRR is an Agent for its homeowners and does not have the authority to refund money to renters for any reason. There will be NO REFUNDS for shortened stays. Refunds will not be given for incidents out of our control such as rowdy crowds, etc. Nor will they be given for disorderly conduct reported by security.
INSPECTIONS: The maximum occupancy for each unit is highly monitored. PRR has the right to inspect the number of people in your party. Only registered guests may occupy the property. Any party exceeding the maximum occupancy is reason for eviction without reimbursement of rents and deposits. Please do not flush any feminine products, grease, etc down the toilets. Plumbing issues caused by these problems will be charged back to the guest.
A/C & REFRIGERATORS: Please do not turn A/C units below 72º, this will cause the unit to freeze and you will be charged for the maintenance call. Do not overload the refrigerators with warm food and drinks. The refrigerator will not be able to cool fast enough to keep the contents from spoiling.
FAIR HOUSING: PRR complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status. However, PRR will not rent to any persons under the age of 25. All reservations must be made by a “Responsible Party” 25 years of age or older. They must occupy the property during the entire reservation time. All additional guests occupying the property must be 25 years of age or older or be accompanied by a parent/legal guardian. PRR reserves the right to ID and evict any and all guests that are not in compliance with this regulation. The “Responsible Party” will be responsible for all charges: including violations, lockout fees, damages caused to unit, buildings, pool/hot tub or etc. No bachelor/bachelorette parties are allowed.
SAFETY: Safety and security is the sole responsibility of the Guest. Owner(s) or its agent assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. If a disturbance should arise during your stay, contact the New Braunfels Police Department at 830-608-2179 or 911. Guests should ensure that all doors and windows are locked at all times, and guest must immediately notify PRR 830-626-2196 or 830-481-4612 (Maintenance) if any locks become inoperative.
GUESTS: Guests are responsible for their own proper conduct and of all guests, including the responsibility for understanding and observing all policies and rules. Tenants must comply with governmental ordinances, rules regulations as well as standard clauses for compliance with the laws of the city, state and nation and any violation of said laws may be grounds for termination of the lease, eviction or removal and may include forfeiture of any and all deposits.
PATIOS & ENTRY AREAS: Patios and entry areas must be kept free from items that could be a hazard. Guest shall not store any combustibles on premises (ie, Gasoline, lighter fluid, etc.) Please, do not hang towels over railings.
LOST AND FOUND: PRR is not responsible for any loss of money, jewelry, valuables of any kind or any damage incurred to guest’s motor vehicles or their contents. PRR will hold left behind items for two weeks. After two weeks, left behind items will be donated to charity. Any items to be returned will be at the guest’s expense, via mail.
DEPARTURE: Upon departure, please load/start dishwasher and take all trash out to receptacles. If you have moved any furniture around or have taken items from one property to another, please be sure to place things back the way you them, failure to do so will result in a $75 charge. A full written inventory and/or videotape has been taken of the property. PRR will conduct an inspection upon your departure. Excessive cleaning and/or trash removal will result in additional cleaning charges. “Responsible Party/Guest” authorizes PRR to charge credit card in the event that any damages or missing items are found.